Customer Success strategy is a passion of mine and I see myself as a visionary in this space as I have often foreseen what kind of changes that would evolve in the industry and in best practices, and ultimately how CS would be taken up in Japan.
I have experience across different companies and their different flavours of CS in Japan and seen first hand what works and what does not and condensed this into a deck I will edit and release as an ebook to help organizations create a CS strategy for Japan.
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